Review our Privacy, Shipping, and Return policies
The Iconique. ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
We may share information we have collected about you in certain situations:
We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
If you have questions or comments about this Privacy Policy, please contact us at our contact page or via email through the contact form on our website.
At The Iconique., we want to make sure your order arrives safely and on time. This Shipping Policy outlines the details of our shipping practices.
Shipping costs are calculated based on the weight of your order, the destination, and the shipping method you select. Shipping costs will be displayed at checkout before you complete your purchase.
We can only ship to addresses within the continental United States. Please ensure that your delivery address is correct at the time of checkout. We are not responsible for packages delivered to incorrect addresses due to customer error.
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website. We recommend monitoring your tracking information regularly to ensure someone is available to receive your delivery.
If your package arrives damaged or is lost in transit, please contact us immediately with photos of the damage or proof of loss. We will work with the shipping carrier to resolve the issue and will either send a replacement or issue a refund, depending on the circumstances.
Currently, we only ship to addresses within the United States. We do not offer international shipping at this time. However, if you have questions about shipping to your location, please contact us.
We periodically offer free shipping promotions. These promotions will be clearly displayed on our website and in promotional emails. Free shipping offers apply only to standard shipping to continental United States addresses.
If you have any questions about our shipping policy, please contact us through our contact page.
At The Iconique., we want you to be completely satisfied with your purchase. If you're not entirely satisfied, we're here to help. This Return Policy outlines the details of our return and refund process.
You have 30 days from the date of your purchase to return items for a full refund. Items returned after 30 days will not be accepted. The date of return is determined by the postmark on the package.
Items must be:
Items that have been used, opened (except where applicable for hygiene reasons as noted below), or damaged will not be eligible for return and will be sent back to you at your expense.
Due to health and safety regulations, we cannot accept returns of:
Step 1: Contact us to request a return authorization number (RMA) by submitting a return request form on our contact page or emailing us.
Step 2: Pack your item securely in its original packaging with all original materials.
Step 3: Include your RMA number on the outside of the package.
Step 4: Ship the package to the return address provided by us using your preferred shipping method. Please keep your shipping receipt and tracking number.
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account, as processing times may vary by your financial institution.
If the return is due to our error (wrong item shipped, defective product, or quality issues), we will provide a prepaid shipping label. For all other returns, the customer is responsible for the cost of return shipping.
If you received a defective or damaged item, please contact us immediately with photos of the damage. We will arrange for either a replacement or a full refund at no cost to you, including return shipping.
The following items cannot be returned:
If you would like to exchange an item for a different size or color, please contact us. We can arrange an exchange within the same 30-day window. The customer may be responsible for return shipping costs unless the exchange is due to our error.
If you have any questions about our return policy or need to initiate a return, please contact us through our contact page or reach out to our customer service team.